Refund & Delivery Policy

Effective August 26, 2026. Last updated August 29, 2026.

This page explains exactly what you receive when you pay, when you receive it, and the narrow set of circumstances in which we return money. It forms part of the Terms of Service.

What you are buying

A paid placement on a public leaderboard at joyrank.lol. Your position is determined by the amount you pay, and by nothing else. It is advertising, not an award or a review.

Prices are in US dollars. A new listing starts at $1. Taking the #1 position costs at least $1 more than the current top bid. Raising a listing you already own costs at least $1, and you pay only the difference. The maximum single payment is $999,999. The exact amount is displayed before you confirm, and any tax Waffo Pancake collects is shown at checkout.

Delivery: immediate and automatic

When: as soon as Waffo Pancake confirms your payment — typically within seconds. There is nothing to ship and no approval queue.
How: your listing is created (or your existing bid is raised) automatically, and the amount is immediately counted on the public board.
Where: the all-time board, your category board, Today’s board for the current UTC day, and your own listing page at joyrank.lol/product/…
Proof: your listing page shows your rank, the amount paid, the running click count, and a full history of every rank change.

If more than 15 minutes pass after a successful payment and your listing is still not on the board, that is a fault on our side. Email us — see “How to ask” below.

Refunds: payments are final

Because delivery completes the moment payment clears, payments are non-refundable. By confirming checkout you ask us to start the service immediately and, so far as the law lets you, give up any cooling-off or withdrawal period that would otherwise apply to a digital service bought at a distance. Where a consumer right cannot be waived, we honour it regardless of what this page says.

In particular, these are not grounds for a refund:

Someone outbid you. That is the product working as described — anyone may pay more at any time.
You got fewer clicks than you hoped. We sell placement, never a traffic outcome. Every listing’s click count is public before you buy, so you can estimate for yourself.
You dropped off Today’s board. Today’s board covers one UTC day and then resets. This is stated on the Rules page.
You picked the wrong category. Email us and we will move it for free.
You changed your mind, or your product launch was postponed.
Your listing was removed for breaking the Terms — fake operator details, prohibited content, impersonation, or a fraudulent destination.

When we do refund

Four situations, all of them our problem rather than yours:

Duplicate charge. Two payments for the same bid because checkout was submitted twice or a retry double-fired. We refund the duplicate in full.
Paid but never delivered. The payment succeeded and the listing never appeared, and we cannot place it. Full refund.
We charged the wrong amount. If a bug charged you more than the price shown at checkout, we refund the difference.
We shut the board down. If we discontinue the Service within 30 days of your payment, we refund that payment pro rata for the unexpired part of those 30 days.

Approved refunds are returned by Waffo Pancake to the original payment method. Waffo Pancake usually processes them within 5–10 business days; how quickly the money appears after that is up to your bank or card issuer.

How to ask

Email support@joyrank.lol from the address you used at checkout.
Include the listing URL or handle, the amount, and the approximate time of payment.
Tell us what happened.

We reply within 48 hours and decide within 5 business days. If we decline, we will explain which part of this policy applies, so you can escalate to Waffo Pancake if you disagree.

Chargebacks

Please email us first. A chargeback filed before you contact us costs us a fee and a dispute even when the listing was delivered exactly as described, and the record shows publicly that it was delivered.

Raising a dispute without a legally valid basis breaches the Terms of Service. We may remove the listing without refund and decline future business. If you genuinely believe something went wrong, we would far rather fix it.

Cancellation

There is nothing to cancel. This is a one-off purchase, not a subscription. Nothing renews, nothing recurs, and no card details are kept on file for future charges. You can ask us to take a listing down at any time — a takedown does not reverse the payment that placed it.

Who processes the payment

Waffo Pancake acts as merchant of record, which means it is your counterparty for the payment and is responsible for tax collection, invoicing, and dispute handling. Its terms apply to the transaction in addition to ours. See www.waffo.ai. We never see or store card numbers.